Coordinate implementation of customer service strategies Learner's Guide
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Resources

You will need to consider the resources you would need to include in a report when preparing to conduct a survey for your business.

Human resources

  • Existing staff with appropriate training.
  • Extra wages and overtime.
  • Specialist contractors.

Physical resources

  • Computers
  • Software programs, eg excel
  • Printers
  • Photocopiers
  • Paper - White A4 and Coloured A4
  • Faxes
  • Telephones with headsets
  • Mobile phones

Financial resources

  • Marketing budget allocation.