JJ’s Maintenance Services provides cleaning and gardening services for both the domestic and small to medium office markets.

JJ’s Maintenance Services is a family business that is managed by Jan, a qualified accountant, and her partner James, who is a trained horticulturist. They employ a full-time receptionist, one full-time and two part-time cleaners and a part-time gardener to assist James. Casual cleaners and gardeners are ‘on call’ to help cope when there are increased customer demands.

Jan helps out in the office and looks after the telephones and administration when the receptionist has a break or goes to lunch. All customer service issues are handled by Jan and she certainly gives feedback to everyone in the business, including James, if there are customer service issues to be resolved.