Coordinate implementation of customer service strategies Learner's Guide
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Discussion
Activities Communicating with your customers: Research activity - Telephone communication
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Telephone communication

Make a telephone call to a service you use. Try to find out more about their products or services or make a complaint.

Make notes about this experience. Did you feel that they listened to you and understood what you wanted? What aspects of this experience would you like to replicate in your business? What aspects of this experience were unsatisfactory?