The following topics will give you an understanding of the operating systems you need to develop to successfully run your business and ways to monitor and improve these systems. You will find case study examples throughout the competency. Click on the 'Business advisor' icon for extra advice. Throughout the topics linked 'Activities' are available to extend or apply the knowledge you are learning. You can also try the 'Self test' for each topic.

Management systems
Quality assurance
Risk management
Networking